"This summer has been an adventure for our family with many challenges. Looking back, we are so grateful to have had such a dedicated team of people assisting us with selling/buying our home. I have always believed that the success of an individual or team is best measured by character. You have demonstrated this in integrity, hard work and event patience (as we tried to find the perfect home!) We are thankful that you represented our family in the entire process and we will gladly recommend you to all of our family and friends. Please accept a small token for our gratitude! May God bless your families in the years ahead!"- John, Cindy, Riley, Dylan
...Thank you doesn't seem to be enough...
""Thank you doesn't seem to be enough for all the help Shelley has given me through this whole "House Buying" process. The support you gave me helped me be confident and make good decisions while trying to find a home that was perfect for me. I wouldn’t have been able to get through the process without your sensitive nature and kind heart... And your vast knowledge on all things Real Estate! Judith was right, you are an amazing woman and fantastic realtor. I can’t thank you enough!""
- Michelle, Binbrook
...You had clearly done your homework......
"Dear Martin and Steve
I wanted to drop you a line to say thank you for a job well done.
As executor of an estate with a house in pretty bad shape in Hamilton whereas I
live in Toronto, I was quite concerned about being able to sell the house in a
timely manner and for a decent price for the beneficiaries.
I had two agents recommended and was pretty pessimistic after meeting the first
one. Then I met the two of you early one Saturday afternoon. You had clearly
done your homework, had experience with a similar house and worked with me
to come up with a realistic listing price. We inked the listing that afternoon and
sure enough, as promised, the listing was up on Monday. Throughout the week
you kept me informed and up to date. When a problem arose, we dealt with it
promptly, cooperatively and reasonably.
The pleasant surprise came the following Saturday with multiple offers. You
analyzed them efficiently and with one further go around, we finalized the offer in
about two hours with a purchase price $85,000 over the listing. The relatives in
Hungary and I could not have been happier.
From beginning to end you were a quality professional team and I feel that you
deserved every penny of your commission. If I ever have an opportunity to buy
or sell a house in the Hamilton area, there is just no question as to whom I would
Thank you again for all your help. Have a wonderful Christmas and a Happy
- Frank, Hamilton
...You truly understood my needs......
"I just wanted to send along a note of “THANKS” to you and your dedicated Mazza Team. Your professionalism and excellent advice, along with your patience and reassurance made the whole selling process an ease. You truly understood my needs and you steered me in the right direction.
Thank you once again to you and your team."
- Nancy, Stoney Creek
...You are truly exceptional...
""Thank you. You are truly exceptional in your field and your advice was “bang on”. I am so glad our paths have crossed, and when your newsletter comes in, I always smile. To quote on of the sayings you had in the last newsletter, “the rear view mirror is always clearer than the windshield in front of you”. How true this experience has been. Again thanks for the advice and support. Best regards""
- Vicky, Grimsby
...Working on a holiday...
""Thank you Martin for doing the offer on Thanksgiving, for keeping us up-to-date and for making sure we felt comfortable with the decisions made. These things will not be forgotten and we are very grateful. Thank you Cyndi not for just doing your job but for going that extra step (every time), for treating us like family. Thanks for your encouragement, late evenings, taking time with us on weekends and for keeping us informed at all times. Can’t tell you how thankful we are that you helped us achieve a goal that last year we thought was impossible. Thank you for being real and being a friend."
- Anonymous, Stoney Creek
...How can I thank you all enough?...
""How can I thank you all enough for all you have done for me with selling my house and helping me find a new one? You certainly have all gone above and beyond! Cyndi gave great advice for staging my house and the photographer that Martin uses, made my house look awesome, what a great advantage I had, when checking out other listings or visiting open houses! I asked many questions and had no patience but throughout your care of me was unfailing. Martin’s dealing with the sale was masterful and I was glad to have him and the team on my side. I can and certainly will recommend The Mazza Team for sound business dealings, attention to details and all round care of emotional clients!! Many thanks from a very grateful Christine.""
- Christine, Stoney Creek
...Thank you for helping and guiding us through this next chapter in my family's life and adventures...
I realize you know the absolute gold you have in Shelley Baker-Gracie and Nancy Mungar but I want to personally tell you...they are far more precious and amazing than gold. Shelley has been a close family friend from the moment we moved to Lakepointe (helping us buy our Lakepointe home 12 years). When she suggested that now was the time to take the gains we had in our home and begin a new chapter we were all equal parts excited, indecisive, terrified and anxious. Shelley introduced us to Nancy and said that they would both work to help us 'do this'. Nancy's kindness and sensitivity immediately connected with Rebecca and I and it helped us through the emotional process of selling our home.
Logically I knew selling in this market and moving on to the next adventure was right, but my heart was really struggling with the decision. Shelley and Nancy read the situation with compassion and complete empathy and helped us along the path each and every step. Now I know they both say they do all of this for their clients...and I really do appreciate that (being in sales myself) but the personal friendship and protection that both ladies surrounded my family with to make sure we got the maximum dollars from our home AND the tireless effort they went to get us the ONLY home of the many many homes Nancy showed us that we all as a family feel in love with.
Martin, the most successful sales people out there are the ones that turn clients into dear friends that you would protect with everything you have. My family and I consider Shelley and Nancy dear friends. Did you know that both of them went to the offer presentation last Monday night and conducted a negotiation effort that could be offered as a Rotman school of business case study. AND when it can down to the final bid where we presented our walk away # knowing we would be slightly short...they did something I would never have expected and they invested in our family. I'll let them tell you the story. Suffice to say it brought me to tears when I heard about it. (It still does)
All in all, we sold our home ( which I always thought would never happen). We found our dream forever home, our financial picture is healthier and we gain a new friend in Nancy Mungar. Shelley and Scott have been part of our lives for years and will be for years and years to come.
So there you have it Martin. Treat those ladies like queens because what they do for their clients (who become friends I'm sure) is something that is not common in sales these days. Rebecca and I are and will always be raving fans of the Mazza team and of course our friends Shelley and Nancy.
Thank you for helping and guiding us through this next chapter in my family's life and adventures.
With love and gratitude,
The Mullin family."
- The Mullins Family, Stoney Creek
...A little note to express my gratitude...
""I just wanted to send a little note to express my gratitude for all your kindness. You all made selling comfortable and effortless for me and Alphonse at this trying time for us. You treated us like family. I so appreciate it. Much success and happiness to you all.""
- Sherry & Alphonse, Beamsville
......will not hesitate to recommend The Mazza Team...
"I would like to take this opportunity to thank everyone at The Mazza Team for all that they did in selling my home. From the first contact I had with Martin and how comfortable he made me feel and understanding of my home situation. I cannot say enough about Shelley for how she also made me feel and how she listened and understood what I wanted and represented me in such a caring and understanding way.
I also would like to thank all the wonderful people that were setting up the appointments from the office, those people that are behind the scenes, but make The Mazza Team what it is.
I can see now why you have a winning formula and will not hesitate to recommend The Mazza Team to anyone I can.
Again, thank you all"
- Tom, Burlington
...Actions speak louder than words...
"Patty and I wish to say thank you for all your help selling our home. We have lived there for 17 years and I have very mixed feelings about leaving it but it is just too big for us now. We are moving to a much smaller house and thanks to you and your team of people (that seem to be everywhere) it all went very well.
For anyone selling a home I have to say that dealing with you made this process much easier because all we had to do was listen and react to the advice. I’m going to give Patty and I a little credit because we were smart enough to just listen to an expert. You really know what you’re doing and frankly you are easy to trust. You just have a way about you.
All the best to you Shelley and all the people that you brought to us to get our home sold. We will be starting a new life and never want to lose contact with you. We hope to make our new house a home like this one has been for so long.
Have a great summer and we will look forward to seeing you again in the near future"
- Patty and Murray, Stoney Creek
...Thank you both...
""Thank you both so much for all your help!! You made this “crazy time” not so “crazy”!! Thanks again!""
- Rhonda, Stoney Creek
...Above and beyond our expectations...
"You both have gone above and beyond our expectations and we may not know all the Realtors out there but we know a lot of people and you both are true blue good people, ones that really care about others and you are each rare finds, we feel lucky to have found you. Thank you so much for everything. Once we are settled you’ll have to come for a visit!""
- Paul & Antonella, Stoney Creek
...Thank you for your expert guidance......
"Dear Sean, Martin & The Mazza Team
Thank you for your expert guidance, hard work and support through the sale of my parents’ house.
Steve & Helen"
- Steve & Helen, Stoney Creek
...The whole team who worked so hard on this......
"I wanted to send my deep thanks to all of you who helped my father, Thomas Delaney on the sale of his home. I, as his daughter have been through this trying process with him since the beginning. I cannot express enough my gratitude for all that you have done to make this as easy as possible for him. With the special circumstances that surrounded this was hard on him, and this really needed to handled with kid gloves, and just wanted you all to know that I am so very thankful. My father is my best friend, and I have shared in this change in his life, with all your support and understanding, it has made it much easier for him, from start to finish. Shelley was very understanding, comforting, as well as made this an easy transition. The whole team who worked so hard on this, I thank you all with all of my heart."
- Stephanie, Burlington
...My highest recommendations...
""I am writing to give Shelley Baker-Gracie my highest recommendation. She possesses all the attributes necessary to be an excellent agent: she knows the Lakepointe market extremely well; she is diligent, and yet very patient with her clients. More importantly, she is both very professional and personable. She clearly takes pride in doing a good job and taking care of her clients every step of the way. In our particular case, there were many rough spots along the road to closing and in every instance she was a great help. It would be hard to envision someone doing a better job than her or being anything but happy in choosing to work with her, Shelley’s tremendous “grasp” of the market and her intuitive feeling to what a house is really worth and how well it will sell… is almost unparalleled. She is always up to date on the market which helps in buying or selling a home. We believe Shelley has that perfect balance of knowledge, drive and enthusiasm that will get the job done for you to your complete satisfaction! Thanks Shelley for all your hard work and patience.""
- Domenic & Tracey, Stoney Creek
...You have a great team working with you!...
"We received the gift from the Mazza team today, and we thought we would send you a quick thank you for everything you and your team have done for us over the last couple months. Your help and support from the beginning and all the way through the process was very much appreciated and welcome and we know we would not have received the same from anyone else. We are truly thankful for everything you have done for us (above and beyond!).
Of course we would like to extend our thanks to your whole team as well, as everyone I talked to in working out times during viewings, etc were great. You have a great team working with you!
Thank you again"
- Ken & Jenn, Stoney Creek
...Just a quick note of Thanks...
""Just a quick note of Thanks to both of you for selling my place in Stoney Creek. I realize the market has gotten tougher over the past year and feel fortunate with the outcome at the end. Your efforts were appreciated and would recommend you to anyone looking to buy or sell. Keep in touch and all the best.""
- Paul, Stoney Creek
...Our home is wonderful...
""Our home is wonderful and thanks to all your help we moved to what we were looking for and more! You both made it possible and very easy for us. Thank you for all your efforts & hard work.""
- Dave, Nancy, Steve & Erica, Winona
...Selling our house...
""When you contacted us to sell our house, we expected the usual sales pitch we had heard from other agents. What we got was a dynamo, an advantageous sale in an unbelievably short amount of time! Expert advice, generous support and unending professionalism put our house in a coveted position. You handled difficult negotiations smoothly and the house was sold in days. Thank you for your leadership and your teamwork.""
- Anton & Leonora, Winona
...Thank you for supporting us......
Thank you for supporting us through this journey. Your willingness to do whatever it took to make our dream a reality is top notch. Thank you for your kindness. :)
Love, The Mullins"
- The Mullins, Smithville